Help & FAQs
Quick answers about appointments, lab tests, medicines, payments and privacy.
Appointments & Consults
How do I book an appointment?
Search a doctor, pick video or clinic, choose a slot and pay. You get instant confirmation by SMS and email.
Can I cancel and get a refund?
Yes. Cancel up to 2 hours before the slot for a full refund. If the doctor cancels, you are always refunded in full.
Is my video consultation private?
Calls are end-to-end encrypted and never recorded without your explicit consent.
Lab Tests & Packages
Who collects my sample?
Trained, ID-verified phlebotomists from our partner NABL labs, using sealed and barcoded kits.
How do I read my report?
Reports show out-of-range values in plain words, and you can book a free GP review for any abnormal result.
Can I book for my parents in another city?
Yes. Add them as family members and enter their address — we cover 60+ cities.
Medicines & Orders
Do I need a prescription?
Only for Rx-marked medicines. Upload a valid prescription and a pharmacist will verify it before dispatch.
How fast is delivery?
Within 4 hours in metro cities and 1–3 days elsewhere. You can track the order in the app.
Can I return medicines?
Unopened items in original packing can be returned within 7 days, except fridge items.
Account & Privacy
Who can see my health records?
Only you and the people you share them with. Doctors see records only when you choose to share them.
How do I delete my data?
Go to Settings → Privacy → Delete account, or email support@akontec.com. Records are erased within 30 days.
Is Akon Healthcare for emergencies?
No. In an emergency call 108 or go to the nearest hospital immediately.
Still need help?
Our care desk is available 7 AM – 11 PM on phone, email and WhatsApp.